Shipping Policy

Last updated: September 20, 2026

Available shipping destinations, methods, prices and applicable delivery estimates are shown during checkout based on the delivery address and the options available for the order.

Processing and delivery

Any delivery estimate displayed at checkout is an estimate rather than a guaranteed delivery date unless expressly stated otherwise. Delivery can be affected by carrier operations, customs procedures, public holidays, weather and other circumstances outside our reasonable control.

Shipping charges, taxes and duties

Shipping charges are displayed before the order is completed. Depending on the destination and applicable rules, import taxes, customs duties or other charges may apply. Where Shopify or the checkout indicates that such charges are collected in advance, that information will be shown during checkout.

Incorrect addresses

Please check your delivery address before placing an order. If you notice an error after ordering, contact us promptly at customeraquavital@gmail.com. We cannot guarantee that an address can be changed after fulfillment has started.

Lost, delayed or damaged parcels

If you believe your parcel is lost, unusually delayed, or arrives damaged, contact us at customeraquavital@gmail.com with your order information so we can investigate and provide the appropriate assistance.