Refund & Return Policy

Last updated: September 20, 2026

This policy applies in addition to any mandatory consumer rights available under applicable law.

EU/EEA right of withdrawal

If you are a consumer located in the European Union or European Economic Area, you generally have 14 days from the day you, or a person designated by you, receives the goods to notify us that you wish to withdraw from your purchase, unless a legal exception applies.

To start a withdrawal or return request, contact us at customeraquavital@gmail.com before sending anything back. We will provide the applicable return instructions and return address.

Return condition

Returned items should be sent back in a condition consistent with reasonable inspection of the product. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return shipping costs

Where permitted by law, return shipping costs for a standard withdrawal may be the customer's responsibility. If an item is defective, damaged on arrival, or incorrect, contact us so we can arrange an appropriate solution in accordance with applicable law.

Refund timing

When a valid withdrawal applies, we will reimburse payments received from you, including the least expensive standard delivery option offered for the original order where required by law. We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at customeraquavital@gmail.com with your order details and, where useful, photos of the issue.

Contact

For return or refund questions, email customeraquavital@gmail.com.